About Luxorient:
Q: What sets Luxorient apart from other travel agencies?
A: Luxorient is much more than a travel agency. We are the architects of your escape dreams, creating unique, authentic and luxurious travel experiences. We offer you personalized service, tailor-made itineraries and access to exclusive locations and experiences.
Q: What are Luxorient’s values?
A: We believe that travel is a transformative experience. We are committed to providing luxurious and authentic travel, while promoting responsible tourism that respects cultures and the environment.
Our destinations:
Q: What destinations do you offer?
A: We believe that travel is a transformative experience. We are committed to providing luxurious and authentic travel, while promoting responsible tourism that respects cultures and the environment.
Q: Can I customize my itinerary?
A: Absolutely! All our trips are tailor-made to meet your desires and expectations. We work with you to create a unique itinerary that suits you
Options and booking:
Q: How do I book a trip with Luxorient?
A: You can contact us via the quote request form on our website, by email or by phone. We will be happy to discuss your travel plans and provide you with a personalized quote.
About flight:
Q: When will I receive my flight information?
A: You will receive your flight tickets and itinerary details no later than 30 days before your departure. If you need this information sooner, please do not hesitate to contact us.
Q: What happens if my baggage does not arrive at its destination?
A: In case of a problem with your baggage (delay, loss, damage), our local representative will assist you in the procedures with the airline. We also recommend that you take out travel insurance to cover this type of situation.
Q: Can I book my flights myself?
A: Yes, you can book your flights yourself if you wish. We can also take care of this for you, offering you business or first class flight options.
Q: Will I have direct flights?
A: We endeavour to offer you direct flights wherever possible. However, this depends on your destination and the airline. We will inform you of your flight details when confirming your booking.
Q: Which airlines do you work with?
A: We work with a network of world-renowned partner airlines, selected for their quality of service and reliability. We favor airlines offering premium travel options to meet your expectations for comfort and luxury.
Q: Which airlines do you work with?
A: We work with a network of world-renowned partner airlines, selected for their quality of service and reliability. We favor airlines offering premium travel options to meet your expectations for comfort and luxury.
Pricing and transparency:
Q: How much will my trip cost?
A: The cost of your trip will depend on the destination, length of stay, type of accommodation and activities chosen. We will provide you with a detailed and transparent quote before you book.
Q: How do you calculate the price of the trip?
A: Our prices include flights, accommodation, meals, activities, transfers and the services of a local French-speaking guide. We strive to offer you the best value for money by negotiating the best rates with our local partners.
Q: Do you offer discounted rates for groups?
A: Yes, we offer preferential rates for groups of 10 or more people. Contact us for a personalized quote.
Q: Do you offer discounts for children and/or families?
A: Yes, we offer discounts for children sharing a room with their parents. Contact us for more information on our family rates.
Q: If I can't go for personal reasons, will I be refunded?
A: Our cancellation policies vary depending on the type of trip and the cancellation date. We recommend that you take out cancellation insurance to protect yourself in the event of an unforeseen event.
Solidarity and responsibility:
Q: How does my purchase at Luxorient contribute to more responsible tourism?
A: By choosing Luxorient, you are actively participating in more responsible and sustainable tourism.
Your purchase contributes to:
Supporting local communities: We favor partnerships with local businesses and guides, thus promoting the
local economy and the development of community projects.
Preserving the environment: We select eco-responsible accommodation, encourage the use of less polluting
transport and offset the carbon footprint of our trips through reforestation actions, particularly in
partnership with the Malagasy environmental associations Ravinala and Miara Mientana (see our “Our
commitments” section).
Promoting ethical tourism: We ensure respect for local cultures and traditions, and we raise awareness
among our travelers about the importance of tourism that respects the environment and populations. By
traveling with Luxorient, you contribute to tourism that makes sense, that benefits local populations and
that preserves the beauty of our planet. Do not hesitate to contact us if you have any further questions. We
are here to help you make the trip of your dreams come true!