Privacy Policy

Effective Date: [Friday, 27 June 2025]
Company Name: Lux Orient Travel
Contact Email: sales@luxorient-travel.com
Registered Address: 1 Bab al Zoufour, Nakhal 011, Oman

1. Introduction

At Lux Orient Travel, your privacy is of utmost importance to us. We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard it. This Privacy Policy outlines how we handle your personal information across our services and website. By accessing or using our services, you agree to the terms outlined here.

2. Data We Collect

2.1 Registration Data

When you register or inquire via our website, we collect:

Name
Email address
Phone number
Country of residence
Travel preferences

2.2 Booking and Payment Data

When booking a trip or requesting a quote, we collect:

Full name and contact details
Passport details (if required for visas)
Payment method details (e.g., partial credit card info or bank transfer references)
Travel insurance selections
Travel history and preferences

2.3 Communication Data

Includes data sent via email, contact forms, chat support, or calls.

2.4 Website Usage Data (via Google Analytics)

We collect anonymized information such as:

IP address
Device type
Pages visited
Session duration
You may opt out here: Google Analytics Opt-Out

3. Data Storage & Security

We store your information on secure servers located in [insert hosting country, e.g., Germany or UAE]. Data is encrypted using SSL and protected by firewalls and access controls. In the event of a data breach, we will notify affected users and take all necessary corrective actions.

4. How We Use Your Data

We use your data to:

Process bookings and payments
Customize travel itineraries
Provide customer service
Send trip updates and relevant information
Prevent fraud and ensure account security
Improve website performance and user experience

5. Cookies

Our website uses cookies to improve usability and track performance.

Necessary Cookies

PHPSESSID – Identifies user session
cfduid – Cloudflare security
wp-settings – WordPress user interface preferences

You may disable cookies in your browser settings, although some website features may not function properly.

6. Embedded Content and Third-Party Services

Our website may include content from platforms like YouTube, Facebook, and Instagram. These platforms may collect user data, subject to their own privacy policies.

We use services from the following third parties:

Google Analytics (site analytics)
Zoho Mail (contact forms)
Stripe / PayPal (secure payments)
Dhofar Insurance (travel insurance partner)

We only share data necessary for the service provided and ensure these third parties comply with GDPR or equivalent standards.

7. Travel Insurance Providers

In partnership with Dhofar Insurance, we offer two packages:

Serenity Insurance: Covers cancellation, medical, repatriation, and quarantine costs.
Bank Card Serenity Insurance: Enhances protection offered by your credit card provider.

More details available on request or during your booking process.

8. Legal Basis for Processing

We collect and process personal data based on:

Your consent
Contractual necessity (e.g., to fulfill travel arrangements)
Legal compliance
Legitimate interest (e.g., fraud prevention, customer service)

9. Data Retention

Booking and registration data is retained for up to 7 years to comply with accounting and travel regulations.
Support queries and inquiries are retained for 1–2 years unless deleted earlier upon request.

10. Your Rights (Under GDPR and Global Privacy Laws)

You have the right to:

Access your personal data
Request corrections or deletion
Withdraw consent at any time
Object to processing
Request data portability
To exercise these rights, please contact: privacy@luxorient-travel.com

11. Data Disclosure for Legal Purposes

We may disclose your data when legally required, including to government authorities or in response to subpoenas, court orders, or legal investigations. Such disclosures will always comply with applicable laws.

12. International Data Transfers

As an international travel service, your data may be transferred to and stored in countries outside your jurisdiction. We ensure all data transfers comply with applicable laws, including GDPR where applicable.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page and, where appropriate, notified via email. Continued use of our services constitutes your agreement to any changes.

14. Contact Us

For any privacy-related questions, data requests, or concerns, please contact:

Lux Orient Travel
📍 1 Bab al Zoufour, Nakhal 011, Oman
📧 sales@luxorient-travel.com
📞 +968 9248 0311